This interactive course provides participants with a basic knowledge of the mediation process that includes lectures, reading, role play exercises, and large and small group discussions. The training provides participants with the conflict resolution tools required to become a certified mediator under California’s Dispute Resolution Programs Act. Areas of training include active listening, the conflict cycle, and tools mediators use to help disputing parties diffuse emotions and discover common ground, and explore settlement options.
Our training is excellent for:
Business Persons
Educators
Students
Human Resources Professionals
Health Care Professionals
Anyone Interested in Managing Conflict
Attorneys
MCLE credit available
Organizations and Business
Specialized training available
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